Shipping Policy — T20 Opticals

This Shipping Policy describes how we ship orders, estimated delivery times, tracking, and what happens if issues arise.

We currently ship within India only.
We use Shiprocket as our logistics partner, which works with multiple courier services across India.

All orders are shipped via standard courier service selected through Shiprocket (we don’t currently provide express or scheduled delivery as an option).
Shipping charges are calculated dynamically during checkout based on Shiprocket’s rates, which consider weight, dimensions, and destination.
Free shipping is offered for orders over ₹1,000 (Indian Rupees).
For orders under ₹1,000, appropriate shipping charges will apply as per Shiprocket’s rate engine.

We aim to process and dispatch orders on the same day the order is received, subject to cut-off time and availability of stock.
The dispatch (handover to courier) depends on Shiprocket’s scheduling and availability of courier partners in your area.

Delivery times vary depending on the courier, your zone (pin code), and the weight category.
Shiprocket shows estimated delivery dates during checkout or order processing stage.
Delays may occur due to logistic constraints, remote locations, weather conditions, or public holidays.

Once dispatched, you will receive a tracking link (AWB number) via email or SMS.
You can track your order via Shiprocket’s tracking portal (e.g. “Received”, “In-transit”, “Out for Delivery”, “Delivered”).
We do not provide live tracking on our website; tracking is handled through Shiprocket’s system.

If there’s a delivery delay, you or we can raise a ticket with Shiprocket’s support team to escalate the matter.
In rare cases of “Scheduled Delivery Pending,” the shipment is rescheduled and a new estimated date is provided.
If a package is lost or damaged in transit, we will work with Shiprocket and the courier to resolve it (replacement or refund).

If you receive a wrong product or incomplete shipment, notify us within 48 hours of delivery.
We will coordinate with Shiprocket and the courier to arrange for return, replacement or refund (subject to our return/exchange policy).

Some fragile optical products or items that are sensitive (e.g. liquids, certain lenses, or delicate components) may have shipping restrictions.
If an item is non-shippable via normal courier services, we will inform you prior to shipping or offer alternative arrangements.

Please inspect the parcel upon receipt. If it appears damaged, do not accept it and inform us immediately.
We reserve the right to refuse claims for damage reported after acceptance without evidence at the time of delivery.

Once an order is placed and confirmed, you cannot change the delivery address or schedule delivery.
Please ensure all shipping details are correct before placing the order.

If you have any questions or issues about your shipment, you can contact us:

We will liaise with Shiprocket to resolve your concerns and keep you updated throughout the process.